Can I order custom design product?
Yes! You can customize products in our collections or create your own design. Customize color, length, sizes, functionality, and design. Contact us for custom design via form or email info@petandme.ee
How should I measure my dog?
To ensure a customized fit, kindly provide your dog's measurements in cm. When measuring for harnesses, include the neck, chest, and underbelly length. See the guide here
Can I order a custom-length leash?
Custom orders are welcome! If you need to adjust the length or color of a product, reach out before ordering and we'll take care of it!
What are the differences of the handle types?
There are 4 different handle types, divided by material and by functionality:
- Rope handle - the whole leash is made of the same material, marine rope, with the end of the rope made into the handle.
- Biothane handle - leash is made of marine rope, while the handle is made of biothane. The color of the biothane can be changed, if needed. Biothane handle is less compact but offers more comfort to your hand. It is also more easily cleanable.
- Adjustable version has a clasp on the handle which allows you to open the handle, shorten the leash, attach it to and around things etc. The leash can also be made into a two dog leash, if needed.
- Standrad closed version has a fixed size and cannot be modified.
What is BioThane and why use it?
BioThane® is an innovative alternative to leather. The material is used in the world of horses and dogs equipment.
PVC coating makes it more durable, waterproof, and easy to clean. It also has a very high breaking strength which is why it has gained the trust of horse halter, dog leash, and dog collar makers.
The 13mm wide biothane can hold up to 220kg, 16mm up to 280 kg and 19mm up to 340kg.
Do you ship internationally?
Yes, we have customers from all over Europe to the USA, Colombia, and even Japan! We offer free worldwide shipping for orders over 150€. Customs fees may apply depending on local regulations. All charges will be clearly displayed at checkout for a hassle-free experience.
How long does shipping take?
We process and ship custom made orders within 5-15 business days and all other orders 1–2 business days. International delivery typically takes 7-10 days for standard shipping.
What are your shipping charges?
We offer free standard shipping on orders above a 150€. For other orders, rates are calculated based on destination and weight. You'll see shipping options and charges at checkout, including express delivery for quicker fashion fixes.
